Refund policy
RETURN and REFUND POLICIES
BEEZ Bikes will accept the return or cancellation of an order under the following conditions:
Items that are purchased and cancelled before shipping may be subject to a 15% processing and restocking fee. BEEZ Bikes reserves the right to determine when this fee applies.
Those returns are subject to a 15% restocking fee on the purchase price, as well as return shipping fees. The original shipping charges are non-refundable. Please allow BEEZ Bikes 4-6 weeks from the date we receive the item(s) to process the return and issue a refund to the original method of payment.
BEEZ Bikes will not accept the returns of products after 30 days.
In the event of a product return, BEEZ Bikes will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.
Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from BEEZ BIKES LLC. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by BEEZ Bikes LLC, you may receive an exchange, company credit or a refund. Please contact us for the return address as it may change depending on your location.
All purchases made through authorized BEEZ Bikes retailers are subject to the dealer’s return and refund policies. BEEZ Bikes does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original seller.
To be eligible for the return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@BEEZbikes.com. Please note that returns will need to be sent to the following address: PLEASE CONTACT US at the email above for return address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@BEEZbikes.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@BEEZbikes.com.